Privacy Policy

1. Introduction

EXBATT ("we", "us", or "our") is committed to protecting the privacy of visitors to our website exbatt.com. This Privacy Policy explains how we collect, use, store, and safeguard your personal data in accordance with applicable data protection legislation, including Law No. 06/L-082 on Personal Data Protection of the Republic of Kosova and Law No. 9887 on Protection of Personal Data of the Republic of Albania. It applies to all personal data processed during your visit to our website.

2. Data Controller

The data controller responsible for the processing of your personal data is:

3. Personal Data We Collect

We collect the following categories of personal data:

3.1 Data you provide voluntarily:

• Name, email address, phone number, and company name, through our contact form
• Message content and subject, through our contact form

3.2 Data collected automatically during your visit:

• IP address
• Online identifiers (cookies, local storage tokens)
• Browser type and version
• Operating system and device information
• Pages visited and navigation behavior on our website
• Date, time, and duration of your visit
• Referring website URL
• Screen resolution

4. Purposes and Legal Basis for Processing

5. Data Retention

• Contact form submissions: retained for the duration necessary to respond to your inquiry, and no longer than 2 years
• Language preferences: stored locally on your device until you clear browser data
• Server logs: retained for a maximum of 30 days

6. Data Sharing and Recipients

We do not sell, trade, or rent your personal data. Your data may be shared with the following categories of recipients only as necessary:

• Hosting and infrastructure providers (for website operation)
• Cloudflare (for security verification via Turnstile)

All service providers are contractually bound to process data only for the specified purposes and in compliance with applicable data protection legislation.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), secure database access controls, and CAPTCHA protection on forms.

8. Cookies and Similar Technologies

Our website uses essential cookies and local storage for functionality purposes only. We do not use analytics, tracking, or advertising cookies. For detailed information about the cookies we use, their purposes, categories, and retention periods, please see our separate Cookie Policy.

9. Your Rights

Under applicable data protection legislation, you have the right to:

• Access your personal data and obtain a copy
• Rectify inaccurate or incomplete personal data
• Request erasure of your personal data
• Restrict the processing of your data
• Object to the processing of your data
• Request data portability
• Withdraw your consent at any time (without affecting the lawfulness of prior processing)

To exercise any of these rights, contact us at info@exbatt.com. You also have the right to file a complaint with the relevant data protection authority: the Agency for Information and Privacy (AIP) in Kosova or the Information and Data Protection Commissioner in Albania.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable data protection legislation in the jurisdictions where EXBATT operates, including Law No. 06/L-082 on Personal Data Protection of the Republic of Kosova and Law No. 9887 on Protection of Personal Data of the Republic of Albania.

13. Contact

For any questions regarding this Privacy Policy, the processing of your personal data, or to exercise your rights, please contact us at: